FREQUENTLY ASKED QUESTIONS

It will take 7-10 working days for your order to be delivered to you.

You can pay for your order via credit card, debit card or cash on delivery.

Yes, we accept Cash on Delivery for all orders within India.

Once your payment has been successful, you will receive a confirmation email from our end.

While this does not happen regularly, don’t worry we’re here to help. You can contact us at info@gmail.com or support@gmail.com.

While we cannot add additional items to your order once it’s confirmed, you can remove or cancel a product from your order if it hasn’t been shipped. You can avail of the ‘Cancel’ option by going to ‘My Orders’ in your account.

You will not be able to edit your order once it has been shipped.

Shipping charges extra applicable on entire product.

Yes, we deliver to select countries. Call us at +91 7224870701 email us at support@anantyaorganics.com to know more.

Yes! All you have to do is fill in the address you want to ship your order to in the ‘Shipping Address’ field. You can fill in your billing address in the ‘Billing Address’ field.

When an order is shipped, we cannot cancel it from our end. If your order has been shipped but is not yet delivered, kindly do not accept the delivery. Once we receive the products back and verify its packaging/ condition, your refund will be processed within 24-48 hours. You can check the status of your order in the ‘My Orders’ section of your account.

If you cancel your order before it has been shipped, we will process your refund within 24-48 hours after we receive your cancellation request. If the cancellation has been made after the order has been shipped or if the product is being returned, we will process the refund once the products arrive and are verified at our warehouse. You can track your refund status via your account on our website.

account on our website. In case you face any issues or need help, you can contact us at support@anantyaorganics.com.

Yes, we allow returns unless mentioned otherwise. To know more about our returns policy, please refer to the Returns and Refunds page on our website.

Unless mentioned otherwise on the product page, all products can be exchanged.

Yes, you can raise a return/exchange request and state ‘damaged product’ as the reason for returning the product. To know more, please refer to the Returns and Refunds page on our website.

Yes. Once we receive the returned product, the money will be credited to your bank account if you made the payment via credit or debit card.

Yes. You can use your account to place and track your order.

Sure. Just ensure that the new shipping address is synced to your account while placing the order.

Once you click on the ‘Add to Cart’ button, you will be redirected to a page where you can enter the coupon code to get your discount. Once applied, you can proceed to checkout and pay the remaining amount of your order using a payment method of your choice.

Sign in to your Anantya Oils account and go to the ‘My Orders’ section. Here you’ll find the status of all orders – current and previous as well. Once your order has been shipped, you’ll see a ‘Track’ button that will give you detailed information about the order status.

If your order has been shipped and the tracking link is unable to display your order status, kindly wait for 12 hours before checking again. Sometimes, it can take up to 12 hours for our courier partners to update the tracking link.

Sure, simply add all your products to cart and checkout in one go!

You can but there’s always a possibility of the product selling out or the price changing. So, we encourage you to purchase it at the earliest to avoid missing out.

At times, we may increase the price for new stock or offer a discount on a product for promotional reasons. This is why the price keeps changing.